Service_backup_en_v_przed - PellasX Producent palników na pellet i agropellet

SERVICE CONDITIONS

Service conditions

Servicing and all warranty repairs should be performed by the specialised company that installed and started the appliance or the service company indicated by it, having the authorisation of the manufacturer, i.e. Pellas X Sp. z o.o. Sp.k.

In special cases, e.g. winding-up of the specialised company or loss of its authorisation, the manufacturer ensures servicing by other service company indicated by it.

Please provide name, contact data and describe a problem in the request form. We will send the return confirmation of the request registration and its number to the provided e-mail address. Our serviceman will contact you as soon as possible.

Warranty conditions

1. The burner must be installed only by persons having the manufacturer’s authorisation.

Installer is obliged to deliver copies of protocols – the first starting-up and inspections protocols (basic and extended ones), by mail or by e-mail. The protocol should be sent not later than 10 weeks after the date of its writing.

2. According to the schedule the user shall order periodic inspections with the specialized company.

Scope of the required operations to check the burner performance during the inspection is included in the warranty book. Unless the agreement concluded between the user and specialised company provides otherwise, the inspections are paid.

Inspections

Scope of activities by a basic exploitation inspection:

control over settings of automatics
control over protecting devices (STB, boiler and burner temperature settings)
flame sensor control and cleaning
control over condition of a valve with a counterweight (if equipped)
fumes and chimney draft analysis
recording service counters status
blowing nozzles and burner’s furnace cleaning
attaching mechanism check and furnace check
lambda probe calibration (if equipped)

Additionally, during extended exploitation inspection:

relays check
burner tightness check
electrical connections status check
igniter status check

The manufacturer shall not be responsible for incorrectly performed burner installation by the installer or installation company.

The detailed warranty conditions are described in the warranty book provided with the burners when they are sold.

Contact

Contact form

Submitter's contact details:

Name*

Last name*

Company name

Boiler installation address:

Postal code*

City*

Street*

House number*

E-mail*

Telephone number*

Report type* Informacje

Pellet burner failure

If your burner does not work or its operation raises doubts, you can contact the PellasX service. Regardless of whether there was a failure, damage or wear of the burner components, in order to be able to assess their condition or the cause of the failure, we will need:
- burner serial number (sticker on the burner housing),
- photo of the burner warranty book (the page with the stamp and signature of the person carrying out the first start-up).

Burner review

Inspection is a paid service aimed at checking the correct operation of all burner components. Performing regular inspections of the burner is the basis for maintaining the warranty conditions.

First run

The first launch is a paid service performed by an authorized PellasX service. The first start-up confirmed by an entry in the warranty book is a condition for considering repairs of the burner under warranty.

Parts, accessories, services

You can report the need to purchase spare parts, accessories for your burner. Calibration and accessory installation services are also available. Provide the exact model and power of the burner, type of controller (menu information), this will allow us to properly select components for your burner.

Burner information:

Burner type*

Serial number*

Photo of the label / sticker on the burner

Boiler manufacturer and boiler model*

Contents*

* By sending a service request, you agree to be contacted by PellasX via the e-mail address and telephone number provided in the form.

* By sending a service request, you also agree to the processing of personal data as part of the service of the PellasX device.