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Pellet burner failure

If your burner does not work or its operation raises doubts, you can contact the PellasX service. Regardless of whether there was a failure, damage or wear of the burner components, in order to be able to assess their condition or the cause of the failure, we will need:
- burner serial number (sticker on the burner housing),
- photo of the burner warranty book (the page with the stamp and signature of the person carrying out the first start-up).

Burner review

Inspection is a paid service aimed at checking the correct operation of all burner components. Performing regular inspections of the burner is the basis for maintaining the warranty conditions.

First run

The first launch is a paid service performed by an authorized PellasX service. The first start-up confirmed by an entry in the warranty book is a condition for considering repairs of the burner under warranty.

Parts, accessories, services

You can report the need to purchase spare parts, accessories for your burner. Calibration and accessory installation services are also available. Provide the exact model and power of the burner, type of controller (menu information), this will allow us to properly select components for your burner.

—Please choose an option—FailureReviewFirst run