Dear user!

You can contact our service department via the form below.

Thanks to it you can:

  • report a pellet burner failure
  • order a burner inspection service
  • order the first start-up service
  • order parts, accessories or other services

To help us deal with your case quickly, please fill in the form with correct details.
We will need contact details, type and number of the burner, a description of the request and the address where the burner was installed.

Our service department will contact you as soon as possible.
Do not send several reports regarding one case – this action does not speed up our work.


Contact form

Submitter's contact details:

Boiler installation address:

Burner information:

* By sending a service request, you agree to be contacted by PellasX via the e-mail address and telephone number provided in the form.
* By sending a service request, you also agree to the processing of personal data as part of the service of the PellasX device.