Service

SERVICE FORM

Dear user!

You can contact our service department via the form below.

Thanks to it you can:

report a pellet burner failure
order a burner inspection service
order the first start-up service
order parts, accessories or other services

To help us deal with your case quickly, please fill in the form with correct details.
We will need contact details, type and number of the burner, a description of the request and the address where the burner was installed.

Our service department will contact you as soon as possible.
Do not send several reports regarding one case – this action does not speed up our work.

Contact

Contact form

Submitter's contact details:

Name*

Last name*

Company name

Boiler installation address:

Postal code*

City*

Street*

House number*

E-mail*

Telephone number*

Report type* Informacje

Pellet burner failure

If your burner does not work or its operation raises doubts, you can contact the PellasX service. Regardless of whether there was a failure, damage or wear of the burner components, in order to be able to assess their condition or the cause of the failure, we will need:
- burner serial number (sticker on the burner housing),
- photo of the burner warranty book (the page with the stamp and signature of the person carrying out the first start-up).

Burner review

Inspection is a paid service aimed at checking the correct operation of all burner components. Performing regular inspections of the burner is the basis for maintaining the warranty conditions.

First run

The first launch is a paid service performed by an authorized PellasX service. The first start-up confirmed by an entry in the warranty book is a condition for considering repairs of the burner under warranty.

Parts, accessories, services

You can report the need to purchase spare parts, accessories for your burner. Calibration and accessory installation services are also available. Provide the exact model and power of the burner, type of controller (menu information), this will allow us to properly select components for your burner.

Burner information:

Burner type*

Serial number*

Photo of the label / sticker on the burner

Boiler manufacturer and boiler model*

Contents*

* By sending a service request, you agree to be contacted by PellasX via the e-mail address and telephone number provided in the form.

* By sending a service request, you also agree to the processing of personal data as part of the service of the PellasX device.