Contact
Head office
PellasX Sp. z o.o. Sp. k.
Strefowa 5
64-920 Piła
Poland
NIP: 764-266-44-90
REGON: 302426857
Dear Partners,
we kindly inform that we are planning a holiday break between 11.07.2022 – 24.07.2022 r. Please take the above information into account when placing your orders. Our service will be at your disposal, but the realization of the service requests may be extended.
Phone numbers
Head Office – Customer Service
Monday – Friday, 8am – 4pm
tel.: +48 67 213 80 40
e-mail: info-pl@pellasx.eu
Service Helpline
Monday – Friday, 8am – 6pm
tel.: +48 67 349 27 14
e-mail: serwis@pellasx.eu
Export sales
+48 531 356 666
info-en@pellasx.eu
Commercial agents
Greece, Albania, Kosovo, Turkey
Stavros Tsotoglou
+30 231 078 4664
s.tsotoglou@pellasx.eu
Germany, Austria
Achim Böhmer
+49 (0)8584 9887972
a.boehmer@pellasx.eu
Sweden, Norway
Jan-Egil Hemfjäll
+46 702 884 702
j.hemfjall@pellasx.eu
Sales and distribution
In order to ensure the highest quality of services, the PellasX burners are sold through the network of partner companies. Contact our business partner assigned to your region who will support you to select a proper burner for pellet and will indicate the nearest authorized PellasX fitter.
Distributors in Poland
Foreign distributors
Manufacturers of boilers with PellasX burners.
Do you have a question? Choose a topic or write to us
Order a new one at a repair shop. Fortunately, a burnt igniter will not make you wait for a new one in a cold house as you can always fire the burner using e.g. a fire starter squares to be put on the pellets when a fire starter icon appears on the controller display. To avoid the necessity to restart the burner in the same way, it is advisable to set the controller to a supervision mode while waiting for the new fire starter.
The burner temperature sensor is responsible for the safety of our boiler. Once it is burnt, the controller will stop the operation of the burner until the sensor is replaced with a new one. Contact the repair shop to order a new one.
Go to page Frequently Asked Questions
Using the form, you agree to storage and processing your data by the service’s administrator and accept the privacy policy.