PellasX Sp. z o.o. Sp. k.
Dear Partners and Distributors,
Due to the global situation and the state of the epidemic in Poland, in order to make the best adaptation to governmental recommendations and restrictions and also dynamic changes of supply chains conditions, we are making the following changes in the organization of our work:
Until further notice – production, warehouse, logistics department and office works 4 days a week, Monday to Thursday.
Our service hotline works unchanged, please send reports of defects via e-mail directly to email@example.com
Orders sent to email adress firstname.lastname@example.org will be recorded on an ongoing basis.
Due to the above changes, the realization of the orders, those already registered and new once, will unfortunately be delayed. which we will keep you informed.
We apologize in advance for the inconvenience and thank you for the understanding that we all need at the current time.
We are oblique to inform, that this year the holiday break in PellasX will take place from 13.07.2020 to 24.07.2020.
The break will only apply to the final burners assembling line. Warehouse will be open, so spare parts and equipment shipping will be available without troubles.
Monday – Friday, 8am – 4pm
tel.: +48 67 213 80 40
Monday – Friday, 8am – 6pm
tel.: +48 67 349 27 14
Export Sales Director
+48 531 356 666
+30 231 078 4664
+49 (0)8584 9887972
+46 702 884 702
In order to ensure the highest quality of services, the PellasX burners are sold through the network of partner companies. Contact our business partner assigned to your region who will support you to select a proper burner for pellet and will indicate the nearest authorized PellasX fitter.
Do you have a question? Choose a topic or write to us
Order a new one at a repair shop. Fortunately, a burnt igniter will not make you wait for a new one in a cold house as you can always fire the burner using e.g. a fire starter squares to be put on the pellets when a fire starter icon appears on the controller display. To avoid the necessity to restart the burner in the same way, it is advisable to set the controller to a supervision mode while waiting for the new fire starter.
The burner temperature sensor is responsible for the safety of our boiler. Once it is burnt, the controller will stop the operation of the burner until the sensor is replaced with a new one. Contact the repair shop to order a new one.
Go to page Frequently Asked Questions